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September 28, 2017

Ontario Partnering with the Michener Institute to Launch Personal Support Worker Registry
Registry Will Improve Transparency for Patients and Families

Ontario will launch a new registry that will provide patients and families with easy-to-access information about their personal support workers (PSWs).

PSWs are one of the largest groups of health care providers in Ontario, and provide frontline care services to some of the province’s most vulnerable citizens. The new mandatory PSW registry will provide patients and families with peace of mind that the people who are delivering their essential care, often in their homes, have the necessary training to care for them and their loved ones. The registry will include information such as education and training credentials, and adherence to a code of conduct.

The Michener Institute at the University Health Network, a leading educational facility in the training of health professionals, will lead the development and implementation of the new registry.

The new registry will be phased in beginning in January 2018, to incorporate PSWs working in different health sectors, including home and community care and long-term care. The establishment of the registry will bring PSWs in line with other health care professionals in Ontario, whose background information is publically accessible through online databases, recognizing the role of PSWs as trusted and skilled partners in our health care system.

Ontario is increasing access to care, reducing wait times and improving the patient experience through its Patients First Action Plan for Health Care and OHIP+: Children and Youth Pharmacare – protecting health care today and into the future.


“The high quality and compassionate work of PSWs is foundational to helping more people live independently at home, where they want to be. Working to establish a new Personal Support Worker Registry will give people confidence knowing that the people delivering essential care have the necessary training to care for them and their loved ones.” — Dr. Eric Hoskins, Minister of Health and Long-Term Care


  • The new PSW Registry will include a transparent complaints process for patients and families to report and resolve complaints involving PSWs.
  • Since 2013, the government has expanded its investment in home and community care by about $250 million per year, in addition to ongoing funding of more than $5 billion.
  • A continued investment of $250 million in 2017–18 for community and personal support services will help to meet increased demand and support faster and more equitable access to services across the province.
  • On April 1, 2016, Ontario established a new minimum base wage of $16.50/hour for personal support workers in the home and community sector.


Patients First: Action Plan for Health Care

For public inquiries call Service Ontario,
INFO line at 1-866-532-3161 (Toll-free in Ontario only)

Media Contacts:
Laura Gallant, Minister’s Office, 416-327-4450
David Jensen, Ministry of Health and Long-Term Care
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