Frequently Asked Questions
Questions about PSWs
The Registry does not investigate or manage complaints directly. It only handles complaints about Registered PSWs. If a complaint is received, it is referred to the PSW’s Registered Employer and/or a third-party organization to investigate. Following this step, the Registered Employer and/or third-party provides an outcome to the Registry regarding the investigation. For more details, please see the Complaints Policy and Process.
Personal Support Worker Registry of Ontario
222 St. Patrick Street, 13th floor
NOTE: All copies of supporting documentation must be at a legible resolution, which clearly shows all text, photos, and document markers as applicable. If any document in the package is non-legible, or missing, the PSW Registry staff will follow up with you regarding the missing information.
- Languages spoken and written
- The name of the PSW program that you graduated from
- Date of graduation from a PSW program
- If there are additional certifications, the following will be shown:
- The institution of your graduation
- The program that you graduated from
- The date of graduation
- Employment history (if applicable), including the following:
- Position title
- Area of practice
- Start date
- End date
- Employment status
- Number of hours per week
- Working preference, including:
- Care settings
- Preferred geographic locations
- Number of hours available to work per week
- If you consent to the Registry contacting you on behalf of Registered Employers about potential job opportunities
- Unique Identifier (This is not the same as the Registrant Number and is an anonymized way for employers to identify PSWs with the skills and background that meet their employment requirements. This identifier will be used by employers to inform Registry staff that they would like to speak to you. In turn, the Registry staff will then use this identifier to contact you, on behalf of the employer.)
As long as Michener Institute is implementing the Registry in phases, joining the Registry is free. By becoming a Registered PSW, you can ensure your skills and background have been vetted, and showcase your competency and safe practice.
It further enhances the quality of care your PSWs provide, and demonstrates your ongoing commitment to providing safe and competent care. The Registry recognizes PSWs as trusted and skilled partners in Ontario’s health care system and elevates the profile of PSWs, by bringing them in line with other health care workers in Ontario.
To facilitate recruitment, the Personal Support Worker (PSW) Registry of Ontario (Registry) provides Registered Employers the ability to view anonymized personal information for all registrants seeking employment. Registered Employers can view detailed information about each PSW. They can view information that has been vetted, such as their education, skill set, regions available to work, and the number of hours they are available.